RETTC/NMHC Renter Insights Survey

Resident FAQ

What is the purpose of this survey?

This survey is being sent to renters across multiple housing providers nationwide. The results will allow housing providers to see how their residents' experiences compare to renters across the country—helping them better understand what's working and where improvements can be made. 

Note: While your housing provider may conduct their own satisfaction surveys, those cover only your individual community. This survey provides a broader, nationwide picture. 

Who is conducting this survey?

This survey was written by Clarafy Partners, an independent polling firm, on behalf of the Real Estate Technology & Transformation Center (RETTC) and the National Multifamily Housing Council (NMHC). Based in Washington, D.C., NMHC is where rental housers and suppliers come together to help meet America’s housing needs by creating inclusive and resilient communities where people build their lives. RETTC, an affiliate of NMHC, brings together real estate companies and technology providers to blaze a path forward for digital transformation in America. 

Your housing provider is partnering with these organizations to help distribute the survey.  

Who will see my responses and personal information?

Clarafy Partners will compile all results and is the only organization with access to any file that could connect your responses to your contact information.

Nothing that would link you with your survey responses will ever be shared with your housing provider or any other housing provider.

All organizations participating in this survey are subject to laws protecting your data privacy.

How long will the survey take?

The survey takes approximately 10 minutes to complete.

Is there an incentive for completing the survey?

Yes. Residents who complete the survey are eligible to enter a raffle for a chance to win $500. Details are included in the survey invitation email.